Lorena English

Languages: English (fluent), Spanish (proficient)

• Customer Service

• Communication Skills

• Problem-solving

• Active Listening: Ability to attentively understand and address customer needs.

• Empathy: Skillful in relating to customers’ concerns and offering compassionate solutions.

• Conflict Management: Proficient in handling and resolving customer conflicts effectively.

• Building Lasting Relationships: Dedicated to fostering strong and enduring connections with clients.

• Teamwork: Collaborative and effective team player for achieving collective goals.

• Motivating Others: Proficient in inspiring and encouraging team members or customers.

• Leadership: Demonstrated capability in guiding and leading teams towards success.

• Negotiation and Persuasion: Skilled in negotiating solutions and persuading clients towards beneficial outcomes.